Returns & Exchanges
Rains offers a 30-day return policy on all orders, allowing you to return any unworn and unwashed waterproof apparel or accessories in their original packaging. We strive to process all requests within 14 days of receipt to ensure a seamless experience for our customers.
Initiate Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack Items
Securely place the items in their original packaging, ensuring all tags are attached and the products are in their original condition.
Ship Package
Attach the provided pre-paid shipping label to your parcel and drop it off at your nearest authorized carrier location.
Receive Refund
Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing